If you’re shopping for inground swimming pools in Uxbridge, or in any of the neighboring communities, you’ve probably noticed a lot of swimming pool companies. Seaway Pools & Hot Tubs is an established contractor in the region, having designed and built thousands of pools for many satisfied customers. We have won industry awards for our work, and provide a design/build approach that is straightforward. In short, we address customer requisites, we accommodate their immediate priorities, and we are committed to delivering 100% customer satisfaction. It’s a business philosophy that applies to every project, small or large, simple or complex.
At Seaway Pools & Hot Tubs, we can appreciate that purchasing a swimming pool is a very big investment, and a serious, long-term commitment. That’s why it’s so important to hire a pool company that’s established, reputable and reliable. We are professionals: we sell and install top-quality pool products, we build at a high standard, and we offer customer service that is unequalled in the business. We’ve been designing and building inground swimming pools for some 37 years now and have established a reputation for quality workmanship. It influences everything we do, and impacts every project we undertake, regardless of size or scope.
We specialize in designing and building inground swimming pools. It includes construction of new pools, renovation work, and even retrofitting. We actually have a good many customers who return to us for additional work, after their pool project has been completed. They may require some rebuilding of concrete around the pool – they may want to enrich their pool environment with additional water or lighting features – or, they may just require upgrading of old parts and equipment. Whatever the situation, our team is focused on accommodating the customer’s need and providing the best possible service.
For the team at Seaway Pools & Hot Tubs, every pool project begins with a concept design. Our designers present a realistic visual of the pool and the environment, as it will look. We work with our customers on every facet: we address the physical requisites of the job; we focus on the customer’s personal wants; and we pay close attention to the budget. Our goal is to deliver the best possible dollar value. Overall, our design team comes up with ideas that best incorporate the requirements of the project. And quite often, there are special ideas, like patterned stonework, a custom waterfall, or some kind of unique lighting feature.
At Seaway Pools & Hot Tubs, our aim is to create the swimming pool of your dreams, and for inground swimming pools in Uxbridge, we can make it happen. We are members of The Pool & Hot Tub Council of Canada, endorsing their code of ethics, and committed to their high professional standards. In addition, we sell products from the IPG Group, a highly respected name in the pool industry. Above all, we stand behind everything we do. We provide the manufacturer’s product warrantee when we build or install, and we provide our own company guarantee on installations, repair work, and workmanship. It’s simply a matter of customer satisfaction.
We also belong to the Kafko™ Pro Builder Network, a membership-based network of pool professionals with a commitment to being the best in the industry. Our customers rely on us for the quality work that we promise, and we therefore provide the most comprehensive project experience possible. From the initial design work to the construction phase, we are committed to customer satisfaction. Even after the construction phase, we offer after-market service that is unmatched in the business – it’s a business philosophy that will ensure total customer commitment during the life of the project.
When it comes to construction, Seaway Pools & Hot Tubs guarantees the structural integrity of every inground pool. We install a two-stage concrete bottom, we use galvanized steel; and we customize the vinyl pool liner to fit perfectly. We also back-fill with gravel in order to assure optimum drainage. And when it comes to quality control, we go above and beyond – our President and owner, Craig Walters, oversees projects and gives his “stamp of approval” when the work has been completed. It’s another way of ensuring 100% customer satisfaction with the project itself, while we build longer-term customer relations for the future.
During the construction phase, the team at Seaway Pools & Hot Tubs builds according to construction best practices. We don’t take any unnecessary shortcuts; we adhere to the local and regional local by-laws, and we always follow the appropriate building code. On every project, we supply quality parts, plumbing fittings and watercare products – everything is intended to provide maximum performance. And once the construction phase is complete, our “after-market” support rounds out our customer service, with trained, knowledgeable staff that can effectively handle any issue, concern or problem.
For Seaway Pools & Hot Tubs, customer service continues throughout the life of a project. When it’s time to launch the pool, we provide an orientation to get things started properly. We explain the operational features of the pool, we demonstrate maintenance procedures, and we review safety and security protocol in and around the new swimming pool. We also make time to answer any customer questions and concerns about the pool equipment, or the various accessories and features. Essentially, it’s an orientation process that allows for stress-free transition into the new pool, while providing appropriate service and support.
We also encourage routine pool maintenance for all pool owners. Some customers decide to take on the work themselves, while others decide to contract our maintenance department for a suitable service package. Either way, we have all the supplies and equipment to do the job right. For day-to-day needs, our retail stores in Markham and Newmarket carry a complete inventory of parts, equipment, supplies and accessories. And our experienced retail staff can help with guidance and instruction on practically any issue. Best of all is our FREE lifetime water analysis, available whenever you need, at either of our locations.
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