For those of you shopping for inground swimming pools in Newmarket, you’ve likely come across some contracting companies already. Seaway Pools & Hot Tubs is well established in the region, has been in business for more than three decades, and have built a well-respected business reputation. We’ve built many thousands of pools over the years, and have won our share of awards for the swimming pools and environments that we have created. For us, the primary focus is on our customer – their project priorities, their specific needs, and their individual requirements.
The thing is, we know that an inground swimming pool is a huge project. We also know that for many, it’s a serious investment, along with a serious, long-term commitment. Beyond that, we know that hiring a pool contractor can often become challenging. And that’s why we bring a simple approach to design and build - we install the best quality products on the market; we build with professionalism; and we offer a level of customer service that is unmatched. It’s a business approach that has served our customers well for 37 years.
For inground swimming pools in Newmarket, Seaway Pools & Hot Tubs is worth your consideration. We are known for creating award-winning swimming pools, and we do it all under-one-roof. Our work includes newly built pools, retrofitting aging components, and renovating existing pools. And we actually have many returning customers: they may require replacement of concrete around their pool, they may want to install some new lighting fixtures, or a new water feature, or they may just need to replace some old parts and equipment.
For most pool projects, the team at Seaway Pools & Hot Tubs will start with a detailed and comprehensive design. The design team is creative and competent – they create an accurate representation of the overall project, as it would look. Our people work very closely with each customer, and our objective is to reflect their needs. We identify their project requisites. We pinpoint the physical aspects of the job. We pay attention to their special wish list. And we make sure to consider their budget. In short, we want to deliver 100% customer satisfaction.
Shopping for inground pools in Newmarket may well bring you to Seaway Pools & Hot Tubs. We strive for excellence in the business. As standing members of The Pool & Hot Tub Council of Canada, we respect their high standards and their defined code of ethics. We are also part of the IPG Group, distributing their wide range of pool products, all of which are recognized for their high quality. Most importantly, we bring a sense of confidence to our customers – with product warrantees that are trusted, and a company guaranty on all installations.
We are also partners in the Kafko™ Pro Builder Network, a network of professionals who are dedicated to the highest standards of performance. Simply put, the team at Seaway Pools & Hot Tubs is committed to both customer and project – it includes all of the products that we offer, every type of installation that we perform, and all of the services that we provide. As well, we do not depend on the kind of fine print conditions that are so commonplace in the swimming pool industry. We just want to make sure that our customers are satisfied.
Seaway Pools & Hot Tubs specializes in vinyl lined, inground pools. Our pools are built to last. We guarantee structural integrity, we incorporate a 2 stage concrete bottom, we build with galvanized steel, we customize vinyl liners to fit, and we back-fill with gravel to assure optimal drainage. From start to finish, nothing is overlooked, including our quality control process. Indeed, Craig Walters, our company owner and president, provides oversight on our projects, and further provides his official stamp of approval when a project is done.
When construction is in the works, Seaway Pools & Hot Tubs subscribes to construction best practices. We do not take shortcuts on construction. We follow the prescribed local by-laws, we build everything to code. For plumbing parts, valves, and fittings, we install the best on the market, and make sure that everything works at peak performance. When the construction phase is done, we continue to provide aftermarket customer service so we can address any of the outstanding issues or concerns regarding the new swimming pool.
Every project at Seaway Pools & Hot Tubs incorporates the same superior level of customer service. And when the pool is finished, we’re still working, with an orientation that educates everyone about the pool: basic operation; regular maintenance; and safety procedures. At the same time, we address questions about the new features, the new equipment, and the special accessories. It’s all about bringing excellence to customer service, beginning on the day we start and continuing throughout the life of the project.
Pool maintenance is integral for a new pool, and Seaway Pools & Hot Tubs encourages owners to adopt pool care habits right away. Some customers find it convenient to manage their maintenance on their own, while others decide to contract our maintenance department. For routine needs, our retail stores carry most everything in terms of equipment, supplies, parts, and accessories. We have one location in Markham, and another in Newmarket, both with retail staff ready to help with any swimming pool concern. As an additional bonus, each store offers FREE lifetime water analysis – for whatever reason, and whenever required.
Over the last three decades, Seaway Pools & Hot Tubs has been leading the way in the design and construction of quality swimming pools. We believe in our products, our installations and our service, and regardless of the project, we are committed in the same way. Above all, we make sure that our customers are in capable hands from the day we arrive. And because we want to build the pool of your dreams, we keep our approach simple and straightforward: we install the best products available, we provide superior workmanship, and we offer the kind of customer service that is unmatched in the pool business.
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