The first step when shopping for a new hot tub is to choose the right dealer/contractor. This will set the stage for everything that follows. Needless to say, it’s best to choose a company that specializes in hot tubs – they will have the required product knowledge, and they will have the required experience with installation. It’s also recommended to select a quality hot tub, which means paying attention to more than just the price. Finally, its important to consider customer service - you want good service from the start of your project till the end.
As the customer, you should be making sure that the dealer is addressing your needs. They should be selling you what YOU need, and providing customer support along the way. A good dealer/contractor should be helping you to choose a hot tub that will suit your family’s needs, match your lifestyle, and fit your budget. And with so much market competition out there, selecting a hot tub, even with the help of the dealer, can be a challenge. The whole idea is to make the buying experience as satisfying and stress free as you possibly can.
Most everyone will have a budget that they’re working with - but no doubt, a hot tub is a large investment. And like any other purchase decision, the more informed you are as a consumer, the better you are when it comes time to make decisions. When it does come time to make the final choice, you usually get what you pay for, which means that looking for deals or discounts does not always pay off. The overall cost, regardless of budget, will be based on the size of tub you choose; the delivery, setup, and installation; and extra costs like plumbing or electrical.
A good dealer/contractor will be set up to offer you a “try out” of a working hot tub. This is a great opportunity to try before you buy. The “try out” gives you a chance to experience the hot tub first-hand – it’s the perfect opportunity to get an understanding of how the hot tub works, and to get an idea of the various features and accessories that you might want to include in your final “package”. This is also the right time to start making decisions on which hot tub would be the best option for your family. Make sure to get your questions answered.
A dealer/contractor who specializes in hot tubs will likely have a comprehensive showroom with many hot tub models on display (in all shapes and sizes). This is a good time to pinpoint the size of hot tub that would suit your needs. It’s also a good time to select special features and accessories that you might want to include in your final “package”. A good sales team can be very helpful here, in estimating how your “package” fits your budget. They can also be very helpful in explaining what to expect in operating costs, including utilities and maintenance.
All of the accessories and features can be fun to fiddle with, but it’s much more important to know about the product warranty, installation guaranty, and after-sales service. A good dealer will offer all three, and stand behind it all. This would include a solid product warranty (without any fine print); a long-term guarantee on the installation; and after-sales service that would include in-house service people. As for the hot tub itself, buying a brand name product, with an established reputation for quality and smart engineering, is never a bad decision.
The installation process also requires thoughtful consideration. For instance, the dealer who can give you everything under one roof is also the dealer who can deliver the best value. This would include selling a high quality hot tub; installing with care and attention; and delivering customer service from start to finish. Now is the time to hire a dealer/contractor who can do it all for you: complete the installation from beginning to end; work quickly, efficiently, and safely; and deliver a finished product that will satisfy. It’s the complete job, done completely.
Once the installation is complete, a good dealer will still be there for you. They will make sure that you know how to operate the new tub; how to take care of regular maintenance; and how to be safe in and around the tub. They will also have experienced, knowledgeable staff who how to troubleshoot problems; who can help with equipment and replacement parts; and who are ready to help, even in the event of an emergency situation. As the customer, this is the kind of customer support you should be looking for in a dealer – its total and comprehensive.
There are also some customer responsibilities when owning a hot tub. You’ll have to make certain that the chemical content of the water is well monitored. For health and hygiene, hot tub water should be tested regularly. There has to be a proper balance - alkalinity, calcium, and pH - and it all has to be properly monitored. Unbalanced chemical content in the water can have some negative effects on the occupants and the equipment. Choosing a dealer who offers FREE water testing/analysis (whenever you need) is a great “added service” bonus.
There’s really not much more to know about how to select a hot tub in North York. In fact, based on the above, Seaway Pools & Hot Tubs can deliver it all. We offer our customers a level of service that is unequaled in the industry. Customer satisfaction is our number one priority, and we stand behind everything we sell and install. Our installers are the best in the business. They don’t take shortcuts - they follow established building codes - they abide by the local by-laws – and they install only quality parts and equipment.
Seaway Pools & Hot Tubs is a dealer/contractor with a focus on quality. Indeed, our President and owner, Craig Walters, oversees practically every hot tub project – can it get any better?
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