If you’re currently shopping around for inground pools in Pickering (or in the neighbouring communities) you’ve likely noticed how many pool companies there are. Seaway Pools & Hot Tubs is well established in the region, having built thousands of swimming pools for many satisfied customers over the years. We have won a good number of industry awards for our work, and we’re proud of our continuing commitment to our customers. Our business approach is simple - we address our customer’s priorities; we do our utmost to accommodate those priorities; and we apply that approach to every project we do - small or large.
Our people understand that a pool purchase is a major investment, a serious undertaking, and a long-term commitment. At the same time, we know that it’s important to contract a pool company that’s well established and reputable. We are professional in everything that we do. We sell the best quality products - we build at the very highest of standards; and we provide customer service and support that is unmatched. The fact is, we’ve been building inground pools for 35 years and have established an excellent reputation for our quality work. And it’s an approach that impacts everything we do - regardless of the size or scope of the project.
At Seaway Pools & Hot Tubs, our specialty is inground swimming pools, including brand new construction, full renovations, and major retrofits. In fact, many of our previous customers actually return for additional work on their existing pool. They may need to rebuild concrete around their pool; they may want to enhance their environment with fancy water features or lighting fixtures; or, they may just want to do some upgrading and renew old parts. Whatever the specific need, our focus is on accommodating our customer, providing superior service and installing the best quality parts and equipment.
For us, every swimming pool project starts with a concept design that realistically presents the pool in its finished form. We work closely with our customers at every stage - we assess the physical needs of the project we attend to the customer’s personal pre-requisites and we make sure to address the budget. Bottom line, we want to deliver the best value possible. Overall, our design team presents ideas and options that best reflect the needs and requisites of the project and there may even be room for some innovate extras like patterned concrete stonework, or a custom waterfall feature, or some unique and innovative lighting.
We want to create the pool of your dreams, and for inground pools in Pickering, we have the experience, skill and expertise to make it happen. We belong to The Pool & Hot Tub Council of Canada; we subscribe to their established code of ethics; and we’re committed to their high standards. As well, we sell and install products from the IPG Group, a respected name in the swimming pool industry. Most importantly, everyone at Seaway Pools & Hot Tubs stands behind their work. We offer a manufacturer’s warrantee on the products we install, and we also provide a company guarantee on the work we perform.
We are also part of the Kafko™ Pro Builder Network – a member-driven network of swimming pool professionals committed to being the best. Our customers depend on us for high quality workmanship, and we do our best to provide a seamless project experience. From design concepts that are innovative, to construction work that is professional, our commitment is to customer satisfaction. We even offer “after-market” service beyond the construction phase of the project – it’s an approach that keeps the customer at the forefront and ensures our full commitment throughout the life of the project.
Over the years, Seaway Pools & Hot Tubs has established a reputation for quality. As such, we guarantee the structural integrity of our pools - we install a two-stage concrete bottom - we build with galvanized steel - and we custom fit the vinyl liner. We also back-fill with gravel to ensure optimum drainage. When it comes to quality control, our President (and owner), Craig Walters, oversees our projects and provides his “stamp of approval” when work is complete. It’s just our way of ensuring 100% customer satisfaction in the short term, and building long-term customer relations for years to come.
As for construction, Seaway Pools & Hot Tubs is committed to best construction practices on every project. Our people don’t take construction shortcuts - they obey local by-laws - and they abide by the building code. We install only quality parts, fittings and accessories, and we provide water care products that deliver optimum performance. And once the construction phase is completed, we offer “after-market” service that is unequalled in the business. we have knowledgeable, experienced staff who can deal effectively with any issue, concern or problem that may arise.
Seaway Pools & Hot Tubs provides superb customer service and support at every step. And when it comes time to launch the pool, we provide an orientation session to get things off to a good start. We demonstrate the operational aspects of the pool; the routine maintenance procedures; and important safety and security protocol in and around the new pool. We also take the time to answer customer questions: about the equipment; about the accessories; and about the special features. It’s a process that makes for a stress-free customer experience, while providing an important service component.
We also try to encourage appropriate swimming pool maintenance for every new pool owner. Some of our customers undertake the work personally (with supplies and equipment that we provide) while others contract our maintenance department for service. For more day-to-day requirements, our two retail stores in Markham and Newmarket carry an in-depth inventory of parts, equipment, supplies and accessories. And our retail staff can assist with advice and instruction on virtually any pool issue. Best of all, we offer FREE lifetime water analysis when you need. All things considered, you’re always in good hands with Seaway Pools & Hot Tubs.
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