We respect your privacy and take care in safeguarding and protecting Personal Information (as defined below) that is provided us in the course of our operations, including the operation of the following websites (together the “Websites” and each, a “Website”): (i) https://seawaypoolsntubs.
We are committed to complying with all applicable privacy legislation in collecting, using, and disclosing Personal Information, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
The purpose of this privacy statement is to inform you about Seaway Pool & Spa Distributors Ltd and Seaway Pools & Hot Tubs Ltd. information practices, including:
- the choices you have regarding such collection, use and disclosure;
- how you may correct your Personal Information that is in our possession;
- the types of Personal Information we collect, use and disclose;
- how we collect, use and disclose Personal Information;
This Privacy Statement and our Terms and Conditions are available on the Websites and on request by contacting us via the contact information set out below under the heading “Contact Us”.
What is Personal Information?
Personal Information is any information that refers to an identifiable individual, regardless of the form of such information, including, for example, an individual’s:
- date of birth,
- contact information, such as email address, mailing address and telephone number
- financial information (ie. credit card number), (collectively, “Personal Information”)
COLLECTION OF PERSONAL INFORMATION:
Personal Information is collected by fair and lawful means. We collect Personal Information from you directly or from a third-party where permitted by applicable law (i.e. where we have obtained or that third-party has obtained your consent to do so). Generally, however, we collect Personal Information from you directly, on a voluntary basis, through your use of a website or your receipt at one of our locations. For example:
- if you wish to sign-up to receive newsletters or emails through the websites, you will be required to provide us with your name and email address
- when you make an in-store purchase we may ask for your telephone number, name & address to track purchase history.
The websites must only be used by individuals who are able to provide meaningful consent. In the event that an individual who is under the age of 13 wishes to use a website, the consent of such individual’s parent or guardian is required..
PURPOSE OF COLLECTION:
Generally, we identify the purposes for which we use Personal Information at the time we collect it and obtain your consent, in any case, prior to using or disclosing such information. We generally use Personal Information for the following purposes (collectively, the “Purposes”):
- to register or administer your account and/or customer profile (online and in-store);
- to provide you with information about our products and/or services;
- to notify you about our offers, promotions and/or contests;
- to administer specific functions of the Websites;
- to help us improve the Websites and our service-delivery (online and in-store);
- to respond to your requests, complaints and/or inquiries;
- to process your orders, keep track of your purchases, shopping patterns, account activity and payment history;
- as otherwise required or permitted by applicable law.
CONSENT FOR COLLECTION, USE AND DISCLOSURE:
We obtain your consent prior to collecting, and prior to using or disclosing any Personal Information that is provided to us for any purpose.
We will collect, use or disclose your Personal Information only with your knowledge and consent or where we are otherwise required or permitted by applicable law to do so.
We may obtain consent to collect, use or disclosure Personal Information orally or in writing, and such consent may be express (i.e. your written consent) or implied. Implied consent is obtained in a number of ways, including where a customer relationship already exists, express consent has previously been given, or the purpose of using the Personal Information is reasonably apparent to you. The form of consent that we seek from you, including whether it is express or implied, will largely depend on the sensitivity of the Personal Information and the reasonable expectations that you have regarding consent in such circumstances.
LIMITING USE, DISCLOSURE AND RETENTION:
We only use your Personal Information for the Purposes and will only share your Personal Information on a “need-to-know” basis (e.g. where required in order to fulfill a Purpose(s)). We may also permit our third-party service providers to access, use and disclose your Personal Information where such third-parties have been retained to assist us with the Purposes (e.g. service providers that provide us with technical support). However, prior to permitting third-parties to access your Personal Information, we require that such parties enter into a written agreement with us to safeguard and protect your Personal Information in a manner that is consistent with this Privacy Statement and with applicable laws.
We will use, disclose and retain Personal Information that you provide to us for as long as necessary to fulfill the Purpose(s) for which that Personal Information was collected, and in any case, as permitted or required by applicable laws.
ACCURACY AND ACCESS:
We will keep your Personal Information as accurate, complete and up-to-date as is reasonably possible for the Purposes. We will not routinely update your Personal Information unless it is necessary to do so. We expect you to supply us with written updates to your Personal Information, as required, by providing us with an updated medical questionnaire. Where appropriate, we will transmit the amended information to third-parties having access to your Personal Information (e.g. service providers).
SAFEGUARDS AND ACCOUNTABILITY:
You may request access to any Personal Information we have on record about you in order to review and request an amendment to such information. Where it is successfully demonstrated that Personal Information in our records is incomplete and/or inaccurate, we will amend such information in order to ensure that it is complete and accurate.. In circumstances where your Personal Information has been provided to a third-party, we will refer you to that party (e.g. credit bureau) for correction purposes.
If you make a written request to review any Personal Information about you that is in our custody/possession, we will provide you with such Personal Information to the extent permitted by applicable law. We will attempt to make such Personal Information available to you in a form that is generally understandable.
We have implemented physical, organizational, contractual and technological security measures in an effort to protect Personal Information against loss, theft and unauthorized access, disclosure, copying, use and/or modification. For example, Personal Information is safeguarded through the use of the following measures:
- physical security measures, such as restricted access to facilities and appropriate disposal of Personal Information
- electronic security measures, such a password protection, for accessing Personal Information transmitted or stored in electronic format.
We are responsible for Personal Information in our custody/possession, including the use of such Personal Information by third-party service providers to whom we provide such information (e.g. third-party shredding companies, storage companies). Please see above under the heading “Limiting Use, Disclosure and Retention” for further information regarding the restrictions on third-party use of your Personal Information.
LINKS TO OTHER WEBSITES: