Step 1 when selecting and buying a new hot tub is to make the right choice in a dealer. This is critical because it will take you right through the life of the project. And it’s best to choose the right company from the start - a company that specializes in hot tubs - that knows product – and that knows the ins and outs of installation. It’s also a good idea to focus on buying a high-quality hot tub, and that means having a focus on more than just the sale price. It’s also good to think about customer service – something that will carry you through the life of the project.
You are the customer here, and the dealer you choose should be addressing your needs completely. The dealer should be at your service, and should be helping you choose a hot tub that suits your needs, your lifestyle, and your budget. A good dealer will also provide a high level of customer support from when they start, to when they finish. There are many, many companies out there, and plenty of competition – and it can make buying a hot tub a challenge. But a good dealer can make the whole experience productive, satisfying and stress free.
A hot tub purchase is a serious investment. And for most of us, it’s good to work with a given budget. Like any purchase, the better informed you are, the better decisions you make. And in most cases, we get what we pay for, so shopping for amazing deals or fabulous discounts will not always pay off in the end. Bottom line, the total cost of a hot tub package, regardless of how much you spend, will be built on the basics: the size of hot tub you choose; the extras like delivery and setup; and the installation which would include plumbing or electrical.
Good dealers will always offer you a hot tub “try out”. This is an opportunity to actually “try out” a working tub, before you buy. You can get a sense of how everything works, you can see how the features and accessories add to the overall experience, and you can start figuring out what your final hot tub “package” might look like. This is also a good time to get all of your outstanding questions answered – after all, it’s now time to start making decisions on the final purchase, and on the kind of “package’ that would be best for your family.
The dealer who specializes in hot tubs will likely have a showroom with plenty of hot tubs on display. And with tubs of all shapes and sizes, this is the time to decide on the size of tub that would be best for you. You can also decide on which fancy features and cool accessories you might want. Having good sales staff can really be helpful here – they can help to evaluate how the final purchase price will fit into your budget; they can help explain the general operating costs; and they can estimate the monthly costs of utilities and routine maintenance.
Accessories and features can be fun, but it’s more important to know that a dealer can make certain assurances – like a meaningful product warranty, an installation guarantee, and after-sales service and support. A good dealer will have no problem offering you all of the above, including a hot tub warranty that has NO fine print, a company guarantee on their installation, and a commitment to after-sales service from an in-house service team. As for the hot tub, a brand-name product that is quality-built and smartly engineered is always a good decision.
Installation is also worth careful consideration. There is a lot to be said for a dealer who can do everything under one roof. This is also a dealer who can probably give you the best value. Everything under one roof means selling you a quality hot tub product, completely installing and finishing, and providing customer support throughout the entire process. A dealer who can do it all is well worth it. They can expedite the installation from start to finish, they can do a quick and efficient job, and they can deliver a satisfactory finished product.
A good dealer, with a good team, will be there for you even after the install. They will teach you how to operate the hot tub, they will brief you on maintenance procedures, and they will advise you on how to be safe around the tub. Having experienced, knowledgeable staff is also a bonus – they can troubleshoot problems, they can help with replacement parts, and they can come to the rescue in the event of an emergency. This is the level of customer service and support you should be getting from the dealer you choose.
Once you’re installed and ready to go, there are a few responsibilities to handle. It’s up to you, for instance, to ensure that the chemicals in the water are monitored. For hygiene reasons, hot tub water has to be tested regularly. There must be a balance of alkalinity, calcium, and pH - and that means keeping a close eye on things. Unbalanced chemicals can have negative effects on occupants and the hot tub equipment. If you choose wisely, your dealer may well offer FREE water testing and analysis – it’s an excellent added bonus.
There isn’t much more to know about how to select a hot tub in Markham. The fact is, a dealer like Seaway Pools & Hot Tubs can do it all. Customer satisfaction is the highest priority, and our customer service is unrivaled in the business. We stand behind everything that we sell, and we have install teams who are the best in the business - they don’t take any shortcuts; they abide by building codes; and they install only quality parts and equipment. Seaway Pools & Hot Tubs is a dealer that focuses on quality. In fact, our President and owner, Craig Walters, oversees virtually every project. As it turns out, we can do the same for you!
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